Craig Smith

Founder, Retail Innovation and former Multichannel Programme Manager
Marks & Spencer

Craig runs the popular blog retail-innovation.com and regularly speaks at events on the subject. Craig has recently joined REPL from M&S where he was famous for putting all the digital in store which included assisted-selling tablets, self-service kiosk and digital signage. More recently, Craig was one of the main delivery leads of the £180m multichannel re-platform programme of M&S.com. At REPL, Craig is helping retailers shape and deliver their in-store digital strategies.

Check out the incredible speaker line-up to see who will be joining Craig.

Download The Latest Agenda

Main Conference Day 1 | 20th May

Friday, August 5th, 2016

00:15 Drill-Down Roundtables

Roundtable 1: How to engage with the right partners to keep up with emerging technology and future proof your business

Martin Goldstein, Head of Purchasing, River Island

Roundtable 2: How to optimise communication through targeted digital solutions

Paul Marchant, Head of Design, Transport for London

Roundtable 3: How to fuse digital and physical across multiple touch points

Derk Busser, Multichannel Specialist, de Bijenkorf

Roundtable 4: How in-store technology will change the sales conversation between your staff and customers

Mariann Wenckheim, Director, 20.20

Roundtable 5: Innovative retail environment: Creating a personalized store experience through the use of story telling and technology

Peter Honegger, Managing Director, Newcomer Wines

Roundtable 6: How to analyse the consumer’s path to purchase for better returns

Roundtable 7: How to shape and deliver your in-store strategy around the consumer

Craig Smith, Founder, Retail-innovation.com and former Multichannel Programme Manager, Marks and Spencer

14:00 Digital innovation in-store – what’s out there, what works and what doesn’t?

Craig runs the popular blog retail-innovation.com. He recently joined REPL from M&S where he was famous for putting all the digital in store which included assisted-selling tablets, self-service kiosk and digital signage. More recently, Craig was one of the main delivery leads of the £180m multichannel re-platform programme of M&S.com. At REPL, Craig is helping retailers shape and deliver their in-store digital strategies.

• Examining the technologies that are disrupting the in-store experience and what this means for your store
• Insights on use cases where retailers are successfully using digital in-store today
• Knowing what works and what doesn't for better and clearer decision-making
• Forecasts on the next generation technologies over the next 3-5 years