Connected Stores 2015 (past event)
19 - 21 May, 2015
Contact Us: 44 (0) 20 7368 9465
Michael Durbridge
Director of Omni Channel
B&Q
Check out the incredible speaker line-up to see who will be joining Michael.
Download The Latest AgendaMain Conference Day 2 | 21st May
Monday, September 5th, 2016
09:00 Case Study Interactive - How to transform to a digital mind-set to take your business forward
Mike’s core focus is on online, contact centres and retail technology whilst defining the customer strategy of the business to become an omni-channel retailer. Prior to joining B&Q, Mike spent three years leading the retail, online and contact centre channels at Vodafone UK, creating the first multichannel operation for Vodafone. Mike is a strong believer that the key to commercial success for modern retailing is to ensure that customers, enabled by choice and simplicity, are placed at the heart of any business. Join this Case Study Interactive session where you will be challenged to find a solution to a cultural issue within your own business through brainstorming with peers.
• Harnessing the power of digital to enhance the customer experience and your company’s bottom line
• Recognising it isn’t just about the technology – it’s a change in mind-set
• Overcoming the challenge of legacy systems and legacy world views
• How to develop and encourage an agile way of thinking in your organisation
• Harnessing the power of digital to enhance the customer experience and your company’s bottom line
• Recognising it isn’t just about the technology – it’s a change in mind-set
• Overcoming the challenge of legacy systems and legacy world views
• How to develop and encourage an agile way of thinking in your organisation