Nigel Blunt

Head of Operations Development
Argos

Nigel is the current head of operations development accountable for customer and operations development, strategic planning, programme management, IS assurance and continuous improvement. Nigel led the most ambitious store change programme undertaken by Argos across its c.740 stores. We are delighted that Nigel will be joining us to share how he achieved a step change in multi-channel customer experience across access, range and fulfilment options.

Check out the incredible speaker line-up to see who will be joining Nigel.

Download The Latest Agenda

Main Conference Day 1 | 20th May

Friday, August 5th, 2016

09:00 Keynote Case Study Interactive- The new Argos store: how we used innovation to create immediacy and convenience in our stores

Learn how Home Retail Group achieved its innovative Argos store transformations from concept through to delivery. Nigel has led the most ambitious store change programme undertaken by Argos across its c.740 stores. We are delighted that Nigel will be joining us to share how he has truly achieved step change in customer experience across the channels.

• Delivering a market leading proposition which rewards the customer and enhances the in-store experience
• The value in giving the customer the choice to shop their way
• Trialling the next steps in same day delivery
• Pulling all strategies together through an omni-channel