Terry Freiherr von Bibra

Chief Retail Officer Omnichannel
Karstadt

Check out the incredible speaker line-up to see who will be joining Terry.

Download The Latest Agenda

Main Conference Day 2 | 21st May

Monday, September 5th, 2016

12:05 The 4 Key Pillars of Omnichannel Retail

• What is Omnichannel actually all about?

• Better connecting the Offline and Online channels?

• Digitizing the Store?

• Or is it something all together different in the eyes of our customers?

14:30 Drill-Down Roundtables

Informal subject-specific roundtables give you the unique opportunity to drill down into the details of one of your biggest issues by probing the knowledge and expertise of the session leaders and participants. Each roundtable is limited to 10 for maximum interactivity and is designed for you to meet like-minded peers and source practical solutions collaboratively. These tables are an exceptional way to genuinely get to grips with your key challenges.

All roundtables will happen simultaneously and you are encouraged to come prepared with questions and objectives and leave with answers.

Roundtable 1 How to take your digital presence and manifest it within the store
Alex Murray, Web and Multi-Channel Development, Waitrose

Roundtable 2: How to increase loyalty from deeper understanding of customer profiles and segments based on big data and qualitative insights
Kraen Nielsen, SVP, Head of Retail Development & Real Estate, Coop Denmark

Roundtable 3: How to sell a concept and get buy-in from the Board
Katherine Mearman, former Head of Customer Experience, Post Office

Roundtable4: How to effectively deploy mobile capability in-store
Speaker TBC – Watch this space for an industry expert!

Roundtable 5: Leading with a digital mind-set and how to use eCommerce experience to manage the physical store
Speaker TBC – Watch this space for an industry expert!